Define Service Level Agreement And Its Functions

Most service providers provide their service level statistics through an online portal. This way, customers can track whether the level of service is maintained. If they discover that this is not the case, customers can also see on the portal if they are entitled to compensation. IT organizations that manage multiple service providers may want to enter into operational level agreements (AEOs) to explain how certain parties involved in the IT service delivery process interact with each other in order to maintain their performance. The underlying advantage of cloud computing is that of shared resources that are supported by the underlying nature of a common infrastructure environment. .